Privacy Policy

At Mountain Claws, we understand that you care how information about you is collected, used and shared. This Privacy Policy describes information we may collect about you directly or indirectly, how and why we may collect, use and share your information, and the choices you have regarding your information. As more fully described below, we collect, use and share your information to better serve you and to improve our own business processes. By using our website and providing information to us, you agree to this Privacy Policy.

What personal information do we collect from the people who visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways:

• To personalize a user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

The security of your information is important to us. We have instituted reasonable security procedures and measures that are intended to protect your personal information and our information technology systems that store personal information such as:

• Regular website scanning to detect security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
• Use of malware scanning

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via SSL /TLS Encryption.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's electronic device through your Web browser (if you allow) enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you may still place orders over the telephone at 276-632-3932.

 

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Third Party Links

We do not include or offer third party products or services on our website.

 

 

COPPA (Children Online Privacy Protection Act)

We do not specifically market to anyone under 18.

Fair Information Practices

In order to be compliant with Fair Information Practices, we will take the following responsive action should a data breach occur:

• We will notify the users via email.
• We will notify the users via in site notification within seven (7) business days.

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at (insert appropriate email address here) and we will promptly remove you from ALL correspondence.

Contact Us:

If there are any questions regarding this privacy policy, you may contact us at:

Email: customerservice@cougarpaws.com

Phone: 276-632-3932

Mail: Mountain Claws, Inc., 1000 Spruce St., Martinsville, VA 24112

 

This policy was updated January 2020.