Last updated: 22 June 2026
At Mountain Claw, we build boots for the long haul — and we believe your trust deserves the same care. This Privacy Policy explains what personal information we collect when you visit our site or place an order, how we use it, and the choices you have. We collect only what we need to make and ship great boots, and we never sell your personal information.
Information We Collect
We collect information you give us directly and information that's gathered automatically as you browse. The goal is always the same: to process your order, support you afterward, and improve the experience.
- Order & account details — your name, shipping and billing address, email, and phone number.
- Payment information — processed securely by our payment provider. We never see or store your full card number.
- Communications — messages you send us by email, contact form, or social media.
- Usage data — pages visited, products viewed, device and browser type, and approximate location from your IP address.
How We Use It
We use your information to run our business and serve you well, including to:
- Process, fulfill, and deliver your orders, and send order confirmations and shipping updates.
- Provide customer support and handle returns.
- Send marketing emails about new arrivals and restocks — only if you've opted in, and you can unsubscribe anytime.
- Improve our products, site performance, and the overall shopping experience.
- Detect and prevent fraud, and meet our legal and tax obligations.
Cookies & Tracking
Like most online stores, we use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used. Some cookies are essential; others help us with analytics and advertising. You can control or clear cookies through your browser settings, though disabling essential cookies may affect how the site works.
Sharing & Third Parties
We share your information only with trusted partners who help us operate, and only as needed. We do not sell your personal information. These partners may include:
- Payment processors who handle transactions securely.
- Shipping and logistics carriers who deliver your boots.
- Technology providers for hosting, email, and analytics.
- Authorities, when required by law or to protect our rights.
Data Security
We use SSL encryption at checkout and reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is perfectly secure, but we work hard to keep your data safe and limit access to those who need it.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing. To make a request, just email us — we'll respond promptly and won't charge you for exercising your rights.
Children's Privacy
Our site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we'll delete it.
Changes to This Policy
We may update this policy from time to time as our practices or the law evolve. When we do, we'll revise the "Last updated" date above. Significant changes will be communicated where appropriate. Your continued use of the site means you accept the current version.
Contact Us
Questions about your privacy or this policy? We're happy to help. Reach us at orders@cougarpaws.com or through our contact page. You can also review our Terms of Service for more on using the site.