Last updated: 22 June 2026
We want you to love your boots. A great pair should feel right from the first wear and only get better with miles — so if something's off, we make returns simple. You have 30 days to send a pair back for a full refund, returns are free, and we never charge a restocking fee.
Our Promise
Mountain Claw boots are built the slow way and meant to last. We stand behind every pair, which means an honest return policy — not a maze of conditions. If your boots don't work out, we'd rather earn your trust than keep a sale.
30-Day Returns
You can return unworn boots within 30 days of delivery for a full refund. To qualify, items should be in their original, resaleable condition with the original box and any included accessories. We get that you need to try boots on — light indoor try-ons on a clean surface are completely fine. Returns are free, with no restocking fee.
How to Start a Return
Starting a return takes a couple of minutes:
- Email us at orders@cougarpaws.com or use our contact page with your order number.
- We'll send you a prepaid return shipping label — at no cost to you.
- Pack the boots back in their original box, attach the label, and drop them off.
- Once your return is on its way, we'll keep you posted by email.
Refunds & Timing
As soon as we receive and inspect your return, we'll process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Original shipping charges, if any, are refunded for full returns. We'll always email you to confirm when your refund is on its way.
Exchanges
Need a different size or color? The fastest way is to start a return for your current pair and place a new order for the one you want, so you get the right boots sooner. If you'd prefer a straight exchange, just reach out and we'll help coordinate it. For details on getting your replacement, see our Shipping Policy.
Damaged or Defective Items
Every pair is inspected before it leaves the workshop, but if your boots arrive damaged or with a defect in materials or workmanship, let us know within your 30-day return window and we'll make it right at no cost to you.
- Email a photo of the issue to orders@cougarpaws.com along with your order number.
- We'll cover return shipping on any confirmed defect and send a replacement or full refund.
- This does not cover normal wear, accidental damage, or improper care.
Non-Returnable Items
A few things can't be returned for hygiene or practical reasons:
- Boots that have been visibly worn outdoors or show signs of use.
- Items returned without their original box or missing parts.
- Gift cards and final-sale items, which are clearly marked at checkout.
- Care products (such as conditioners) once opened.
Damaged or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, we're sorry — and we'll fix it fast. Contact us within 7 days of delivery with your order number and a photo, and we'll arrange a free replacement or refund. This never counts against your 30-day window.
Contact Us
Questions about a return or exchange? We're here to help. Email orders@cougarpaws.com or reach us through our contact page. You can also review our Shipping Policy and Terms of Service.