Last updated: 22 June 2026
We know the wait between ordering and lacing up is the hardest part. This policy lays out how we pack and ship your boots, what it costs, and when to expect them at your door. Orders over $150 ship free within the US, and every shipment comes with tracking.
Processing Time
We carefully inspect and pack every pair before it leaves the workshop. Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. During launches and busy seasons, processing may take a little longer — we'll always email you when your order is on its way.
Shipping Rates & Free Shipping
We keep shipping simple and honest. Orders over $150 ship free within the contiguous United States. For orders under that, our standard US rates are:
- Standard Shipping — $8 flat (free on orders over $150)
- Expedited Shipping — $18 flat
- Express Shipping — $30 flat
- Alaska, Hawaii & US territories — calculated at checkout
Delivery Estimates
Once your order ships, here's roughly how long it takes to arrive within the US:
- Standard — 3–7 business days
- Expedited — 2–3 business days
- Express — 1–2 business days
These are estimates from the carrier, not guarantees, and don't include the 1–2 day processing window.
Order Tracking
As soon as your boots ship, we'll email you a tracking number so you can follow them to your door. If you created an account, you can also find tracking details in your order history. If your tracking hasn't updated after a couple of days, reach out and we'll look into it.
Where We Ship
We currently ship within the United States only. We do not offer international shipping at this time.
Due to regulations on the sale of exotic leather goods in the state of California, we are unable to ship boots from our Exotics collection to California addresses. Orders containing exotic products with a California shipping address will not be accepted. All other products in our catalog ship freely to California and every other US state. If you have questions about a specific product, contact us at orders@cougarpaws.com.
Lost or Delayed Packages
Once a package leaves us, it's in the carrier's hands, but we'll never leave you stranded. If your order seems lost or is significantly delayed, contact us with your order number and we'll open an investigation with the carrier and make it right. Most "missing" packages turn up within a few days, but we'll stay on it until it's resolved.
Address Changes
Please double-check your shipping address at checkout — we can only ship where you tell us. If you spot a mistake, email us right away. We'll do our best to update the address before your order ships, but once it's on the truck we can't reroute it. Orders returned to us due to an incorrect address can be reshipped once we connect with you.
Contact Us
Questions about a shipment or delivery estimate? We're glad to help. Email orders@cougarpaws.com or reach us through our contact page. For returns and exchanges, see our Return & Refund Policy.